FAQ

The warranty period for Insta 360 products is typically one year from the date of purchase. It’s important to check the specific terms and conditions provided by Insta 360 for each product.

To register your Insta360 product for warranty in Pakistan, visit the official Insta360 website and navigate to the warranty registration section. Fill out the required information, including your product details and purchase information, to complete the registration process and activate your warranty coverage.

The one-year warranty typically covers manufacturing defects and malfunctions. It does not cover damage caused by misuse, accidents, or unauthorized modifications. Refer to the warranty page on our website for detailed information on coverage.

If your Insta 360 product requires repair, you can initiate a repair request through our Insta 360 website. Follow the provided instructions for submitting a repair request and ensure that your product is within the warranty period.

The turnaround time for repairs may vary depending on the nature of the issue and the location of the service centre. Contact Insta 360 customer support for an estimated timeframe.

Files can be transferred from your Insta 360 camera to your computer using a USB cable or by removing the memory card and using a card reader. Insta 360 Studio software is also available for file management.

While Insta 360 provides a range of official accessories, compatibility with third-party accessories may vary. It’s recommended to check compatibility with specific accessories before use.

The maximum video resolution depends on the model. For example, the Insta 360 One X supports 5.7K video resolution.

 Yes, some Insta 360 cameras, such as the Insta 360 One R, support live streaming capabilities. Check the product specifications for details.

Battery life varies among Insta 360 camera models. Refer to the product documentation or specifications for information on the specific model you own.

Yes, Insta 360 offers waterproof accessories for certain camera models, making them suitable for underwater use. Verify the waterproof capabilities of your specific camera model.

Firmware updates can be performed using the Insta 360 app or Insta 360 Studio software. Follow the instructions provided by Insta 360 for a smooth firmware update process.

Yes, Insta 360 cameras are suitable for creating VR content, as they capture immersive 360-degree footage that can be experienced in virtual reality.

Insta 360 offers a variety of accessories, including mounts, cases, and additional lenses, to enhance the functionality and versatility of their cameras.

You may incur an additional service fee from your card-issuing bank; it is advisable to check with your bank for specific details. Note that any service charges imposed by your bank are not reflected in the order value on the Insta360 website.

If you are experiencing payment difficulties, it could be due to settings on your credit card or payment account, such as payment limits or available credit. For credit card payments, contact your issuing bank to ensure the transaction isn’t flagged as suspicious. If issues persist, please reach out to Insta360 customer support for further assistance.

If your order items have not been shipped, you can request the cancellation of either a specific item or the entire order by reaching out to Insta360 customer support for assistance.

Once a successful payment has been made for an order, it is not possible to modify the payment method.

Orders are typically dispatched within 2 business days and delivered within 3-5 business days after shipment. We try our best to make sure your order gets to you quickly.

If you need to make a return, please check the Return and Exchange Policy and get in touch with Insta360 customer support.

Insta360 return policy allows product returns within 15 days of receiving them. To be eligible, the product and its box must be in unopened factory condition.