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Warranty Policy

  • Insta360 products are covered by a one-year warranty (as mandated by local laws or regulations) starting from the sales invoice date.
  • In case of performance issues arising from regular usage within the warranty period, Insta360 will offer maintenance services free of charge.
  • This warranty is applicable exclusively to Insta360 products acquired directly from Hope Enterprises or its authorized dealers.
  • According to this Limited Warranty, Insta360 assures that each product you buy is devoid of defects in materials and workmanship under typical use throughout the warranty period.
  • The warranty period for Insta360 products initiates on the day you take possession of the product.

To be eligible for complimentary warranty service, the following criteria must be satisfied:

  • The product has been utilized in accordance with normal usage standards within the warranty period and exhibits no indications of external harm.
  • The product has not undergone unauthorized disassembly, alterations, or additions beyond the official manual instructions, and has not experienced any other failures caused by human actions.
  • You can provide valid evidence of purchase, including receipts and order numbers.

This Warranty does not Apply to the Following

* This warranty does not cover any hardware products or software not branded by Insta360, even if bundled or sold alongside Insta360 hardware.
* Software provided by Insta360 (not limited to system software) is excluded from this warranty, regardless of whether it carries the Insta360 brand logo, unless such software disrupts the proper functioning of the Insta360 product.
Insta360 does not guarantee uninterrupted or error-free operation of its products. Insta360 is not liable for damages resulting from failure to comply with instructions related to the use of Insta360 products.
In the following scenarios, Insta360 will not offer free repair services, and you are obligated to pay the relevant fees to access official Insta360 authorized repair and maintenance services:
* The product is beyond the warranty period.
* Damage incurred due to unauthorized modification, disassembly, or product teardown not guided by the official manual for repair attempts.
* Damage caused by the customer’s own installation of accessories without adhering to official instructions.
* Failures arising from consumable components, such as batteries or protective film, which naturally degrade over time.
* Failure resulting from cosmetic damage, including, but not limited to, scratches, dents, and damage to port plastics.
* Damage caused using third-party components or products.
* Product failure or damage due to accidental factors or human actions (including, but not limited to, water immersion, shock damage, falling, burned-out printed circuit boards, and functional devices, etc.).

* Product failure or damage caused by a major incident or natural disaster (e.g., fire, earthquake, lightning, etc.).
* Damage resulting from incorrect installation, use, or operation of the product not following the official product manual.
* Damage incurred during upgrade/repair services by individuals other than Insta360 representatives.
* Defects arising from normal wear or aging of Insta360 products.
* Damage caused by circuit modification not guided by the official manual or improper use of battery packs and chargers.
* Damage caused to products and files due to insufficient battery power or the use of faulty quality batteries.
* Removal or smearing of any Insta360 product’s serial number.
* Inability to disable password protection or other security measures to prevent unauthorized use of Insta360 products, unless you can prove authorized product usage (by presenting proof of purchase).
* Non-submission of the corresponding item within seven natural days after requesting warranty service.

Important Information
✧ Before returning any product, please reach out to Insta360’s technical support team or submit a repair service request. Insta360 may decline or return products lacking an assigned RMA Code.
✧ For inquiries about the after-sales service policy, please get in touch with Insta360 Customer Service.
✧ Ensure data backup before initiating product repair, as it may result in data loss.
✧ If an incorrect delivery address is provided or if the recipient refuses to accept the parcel, you or the recipient will bear any resulting losses.
✧ If Insta360 cannot reach you through your registered contact information for an extended period, leading to the courier returning the undeliverable or rejected parcel to Insta360, or if your repair request remains unpaid for an extended period, Insta360 will retain the product for 60 calendar days from the last contact date or the return date from the courier.
✧ Upon receiving the goods, inspect the product for any damage due to transportation or logistical reasons. If damage is observed, contact Insta360 Customer Service within 24 hours. After this period, Insta360 will assume the product is undamaged and functioning normally, and no after-sales acceptance will be provided.


Warranty Main Parts

ProductMain componentsWarranty Period
(Subject to local laws and regulations)
Insta360 X3Insta360 X31 year
Battery Base1 year
Charging Cable1 month
Protective PouchNo Warranty
Lens ClothNo Warranty
Double-sided AdhesivesNo Warranty
Prying ToolNo Warranty
Insta360 Ace & Ace ProInsta360 Ace1 year
Insta360 Ace Pro1 year
Rechargeable Battery1 year
Charging Cable1 month
USB Cover3 months
Standard Mount3 months
Flexible Adhesive Mount3 months
Insta360 GO 3Insta360 GO 31 year
Insta360 GO 3 Action Pod1 year
Charge Cable1 month
Insta360 FlowInsta360 Flow1 year
Magnetic Phone Clamp1 year
Type-C to A Charge Cable1 month
Protective Pouch1 month
Grip Cover1 month
Insta360 LinkInsta360 Link1 year
USB-C Cable1 month
USB-C to A Adapter1 month
Recognition MarkersNo Warranty
Insta360 SphereSphere1 year
Sticky Lens Guard3 months
Lens Cap3 months
Battery1 year
Charge  Cable1 month
Landing PadNo Warranty
Memory Card(64GB)1 year
Lens ClothNo Warranty
Insta360 ONE RS 1-Inch 3601-Inch 360 Lens1 year
Insta360 ONE RSRS Core1 year
360 Lens1 year
1-Inch Wide Angle Lens1 year
4K Boost Lens1 year
Battery Base1 year
Mounting Bracket3 months
Lens Cap3 months
Charge  Cable1 month
Insta360 GO 2Insta360 GO 21 year
Charge Case1 year
Magnet Pendant3 months
Pivot Stand3 months
Easy Clip3 months
Lens Guard3 months
Charge Cable1 month
Insta360 ONE X2Insta360 ONE X21 year
Battery1 year
Fast Charge Hub1 year
Dive Case1 year
Lens Cap3 months
Lens Guards3 months
Bullet Time Cord3 months
Carry Case3 months
Insta360 ONE R Twin EditionCore1 Year
Battery Base1 Year
Dual-Lens 360 Mod1 Year
4K Wide Angle Mod1 Year
Mounting Bracket3 Months
Charge Cable1 Month
Lens Cap for Dual-Lens 360 Mod3 Months
Insta360 ONE R 1-Inch EidtionCore1 Year
Battery Base1 Year
1-Inch Wide Angle Mod1 Year
Mounting Bracket3 Months
Charge Cable1 Month
Insta360 GOInsta360 GO1 year
Charge Case3 months
Magnet Pendant1 month
Micro-USB to USB Type-C cable1 month
Easy Clip1 month
Sticky Base1 month
Angle Wedge1 month
Charge Cable1 month
Pivot Stand and Pivot Stand Base1 month
Insta360 EVOInsta360 EVO1 year
3D Viewer1 month
Tabletop Tripod1 month
Insta360 ONE XInsta360 ONE X1 year
Battery1 year
Data cable1 month
Protective PouchNo Warranty
Insta360 ONEInsta360 ONE1 year
Micro USB cable1 month
Insta360 TitanInsta360 Titan1 Year
Lens Protecive CaseNo Warranty
Rechargeable Lithium Polymer Battery1 Year
DC Adapter+AC cable1 Month
Network Cable1 Month
USB Type-C Cable1 Month
1/4” to 1/4” Adapter1 Month
USB 2.0 Ethernet Network Adapter1 Month
Antennas1 Month
Farsight(Transmitter & Receiver)1 Year
Insta360 ProInsta360 Pro1 year
Battery1 year
Power adapter1 month
Type-C data cable1 month
USB Ethernet card1 month
Network cable1 month
Insta360 Pro 2Insta360 Pro 21 year
Insta360 farsight1 year
Battery1 year
Power adapter1 month
Type-C data cable1 month
USB Ethernet card1 month
Network cable1 month
Insta360 NanoInsta360 Nano1 year
Micro-USB to USB Cable1 month
Virtual Reality Glasses(Cardboard)No Warranty
Insta360 AirInsta360 Air1 year
USB Adapter1 month
Insta360 4K betaInsta360 4K beta1 year
1/4″-20 Tripod Adapter1 month
USB to DC charging cable1 month
USB OTG Cable1 month
Micro-USB to USB Cable1 month
Power Adapter1 month
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