Warranty Policy
- Insta360 products are covered by a one-year warranty (as mandated by local laws or regulations) starting from the sales invoice date.
- In case of performance issues arising from regular usage within the warranty period, Insta360 will offer maintenance services free of charge.
- This warranty is applicable exclusively to Insta360 products acquired directly from Fusion Max or its authorized dealers.
- According to this Limited Warranty, Insta360 assures that each product you buy is devoid of defects in materials and workmanship under typical use throughout the warranty period.
- The warranty period for Insta360 products initiates on the day you take possession of the product.
To be eligible for complimentary warranty service, the following criteria must be satisfied:
- The product has been utilized in accordance with normal usage standards within the warranty period and exhibits no indications of external harm.
- The product has not undergone unauthorized disassembly, alterations, or additions beyond the official manual instructions, and has not experienced any other failures caused by human actions.
- You can provide valid evidence of purchase, including receipts and order numbers.
This Warranty does not Apply to the Following
* This warranty does not cover any hardware products or software not branded by Insta360, even if bundled or sold alongside Insta360 hardware.
* Software provided by Insta360 (not limited to system software) is excluded from this warranty, regardless of whether it carries the Insta360 brand logo, unless such software disrupts the proper functioning of the Insta360 product.
Insta360 does not guarantee uninterrupted or error-free operation of its products. Insta360 is not liable for damages resulting from failure to comply with instructions related to the use of Insta360 products.
In the following scenarios, Insta360 will not offer free repair services, and you are obligated to pay the relevant fees to access official Insta360 authorized repair and maintenance services:
* The product is beyond the warranty period.
* Damage incurred due to unauthorized modification, disassembly, or product teardown not guided by the official manual for repair attempts.
* Damage caused by the customer’s own installation of accessories without adhering to official instructions.
* Failures arising from consumable components, such as batteries or protective film, which naturally degrade over time.
* Failure resulting from cosmetic damage, including, but not limited to, scratches, dents, and damage to port plastics.
* Damage caused using third-party components or products.
* Product failure or damage due to accidental factors or human actions (including, but not limited to, water immersion, shock damage, falling, burned-out printed circuit boards, and functional devices, etc.).
* Product failure or damage caused by a major incident or natural disaster (e.g., fire, earthquake, lightning, etc.).
* Damage resulting from incorrect installation, use, or operation of the product not following the official product manual.
* Damage incurred during upgrade/repair services by individuals other than Insta360 representatives.
* Defects arising from normal wear or aging of Insta360 products.
* Damage caused by circuit modification not guided by the official manual or improper use of battery packs and chargers.
* Damage caused to products and files due to insufficient battery power or the use of faulty quality batteries.
* Removal or smearing of any Insta360 product’s serial number.
* Inability to disable password protection or other security measures to prevent unauthorized use of Insta360 products, unless you can prove authorized product usage (by presenting proof of purchase).
* Non-submission of the corresponding item within seven natural days after requesting warranty service.
Important Information
✧ Before returning any product, please reach out to Insta360’s technical support team or submit a repair service request. Insta360 may decline or return products lacking an assigned RMA Code.
✧ For inquiries about the after-sales service policy, please get in touch with Insta360 Customer Service.
✧ Ensure data backup before initiating product repair, as it may result in data loss.
✧ If an incorrect delivery address is provided or if the recipient refuses to accept the parcel, you or the recipient will bear any resulting losses.
✧ If Insta360 cannot reach you through your registered contact information for an extended period, leading to the courier returning the undeliverable or rejected parcel to Insta360, or if your repair request remains unpaid for an extended period, Insta360 will retain the product for 60 calendar days from the last contact date or the return date from the courier.
✧ Upon receiving the goods, inspect the product for any damage due to transportation or logistical reasons. If damage is observed, contact Insta360 Customer Service within 24 hours. After this period, Insta360 will assume the product is undamaged and functioning normally, and no after-sales acceptance will be provided.
Warranty Main Parts
Product | Main components | Warranty Period (Subject to local laws and regulations) |
---|---|---|
Insta360 X3 | Insta360 X3 | 1 year |
Battery Base | 1 year | |
Charging Cable | 1 month | |
Protective Pouch | No Warranty | |
Lens Cloth | No Warranty | |
Double-sided Adhesives | No Warranty | |
Prying Tool | No Warranty | |
Insta360 Ace & Ace Pro | Insta360 Ace | 1 year |
Insta360 Ace Pro | 1 year | |
Rechargeable Battery | 1 year | |
Charging Cable | 1 month | |
USB Cover | 3 months | |
Standard Mount | 3 months | |
Flexible Adhesive Mount | 3 months | |
Insta360 GO 3 | Insta360 GO 3 | 1 year |
Insta360 GO 3 Action Pod | 1 year | |
Charge Cable | 1 month | |
Insta360 Flow | Insta360 Flow | 1 year |
Magnetic Phone Clamp | 1 year | |
Type-C to A Charge Cable | 1 month | |
Protective Pouch | 1 month | |
Grip Cover | 1 month | |
Insta360 Link | Insta360 Link | 1 year |
USB-C Cable | 1 month | |
USB-C to A Adapter | 1 month | |
Recognition Markers | No Warranty | |
Insta360 Sphere | Sphere | 1 year |
Sticky Lens Guard | 3 months | |
Lens Cap | 3 months | |
Battery | 1 year | |
Charge Cable | 1 month | |
Landing Pad | No Warranty | |
Memory Card(64GB) | 1 year | |
Lens Cloth | No Warranty | |
Insta360 ONE RS 1-Inch 360 | 1-Inch 360 Lens | 1 year |
Insta360 ONE RS | RS Core | 1 year |
360 Lens | 1 year | |
1-Inch Wide Angle Lens | 1 year | |
4K Boost Lens | 1 year | |
Battery Base | 1 year | |
Mounting Bracket | 3 months | |
Lens Cap | 3 months | |
Charge Cable | 1 month | |
Insta360 GO 2 | Insta360 GO 2 | 1 year |
Charge Case | 1 year | |
Magnet Pendant | 3 months | |
Pivot Stand | 3 months | |
Easy Clip | 3 months | |
Lens Guard | 3 months | |
Charge Cable | 1 month | |
Insta360 ONE X2 | Insta360 ONE X2 | 1 year |
Battery | 1 year | |
Fast Charge Hub | 1 year | |
Dive Case | 1 year | |
Lens Cap | 3 months | |
Lens Guards | 3 months | |
Bullet Time Cord | 3 months | |
Carry Case | 3 months | |
Insta360 ONE R Twin Edition | Core | 1 Year |
Battery Base | 1 Year | |
Dual-Lens 360 Mod | 1 Year | |
4K Wide Angle Mod | 1 Year | |
Mounting Bracket | 3 Months | |
Charge Cable | 1 Month | |
Lens Cap for Dual-Lens 360 Mod | 3 Months | |
Insta360 ONE R 1-Inch Eidtion | Core | 1 Year |
Battery Base | 1 Year | |
1-Inch Wide Angle Mod | 1 Year | |
Mounting Bracket | 3 Months | |
Charge Cable | 1 Month | |
Insta360 GO | Insta360 GO | 1 year |
Charge Case | 3 months | |
Magnet Pendant | 1 month | |
Micro-USB to USB Type-C cable | 1 month | |
Easy Clip | 1 month | |
Sticky Base | 1 month | |
Angle Wedge | 1 month | |
Charge Cable | 1 month | |
Pivot Stand and Pivot Stand Base | 1 month | |
Insta360 EVO | Insta360 EVO | 1 year |
3D Viewer | 1 month | |
Tabletop Tripod | 1 month | |
Insta360 ONE X | Insta360 ONE X | 1 year |
Battery | 1 year | |
Data cable | 1 month | |
Protective Pouch | No Warranty | |
Insta360 ONE | Insta360 ONE | 1 year |
Micro USB cable | 1 month | |
Insta360 Titan | Insta360 Titan | 1 Year |
Lens Protecive Case | No Warranty | |
Rechargeable Lithium Polymer Battery | 1 Year | |
DC Adapter+AC cable | 1 Month | |
Network Cable | 1 Month | |
USB Type-C Cable | 1 Month | |
1/4” to 1/4” Adapter | 1 Month | |
USB 2.0 Ethernet Network Adapter | 1 Month | |
Antennas | 1 Month | |
Farsight(Transmitter & Receiver) | 1 Year | |
Insta360 Pro | Insta360 Pro | 1 year |
Battery | 1 year | |
Power adapter | 1 month | |
Type-C data cable | 1 month | |
USB Ethernet card | 1 month | |
Network cable | 1 month | |
Insta360 Pro 2 | Insta360 Pro 2 | 1 year |
Insta360 farsight | 1 year | |
Battery | 1 year | |
Power adapter | 1 month | |
Type-C data cable | 1 month | |
USB Ethernet card | 1 month | |
Network cable | 1 month | |
Insta360 Nano | Insta360 Nano | 1 year |
Micro-USB to USB Cable | 1 month | |
Virtual Reality Glasses(Cardboard) | No Warranty | |
Insta360 Air | Insta360 Air | 1 year |
USB Adapter | 1 month | |
Insta360 4K beta | Insta360 4K beta | 1 year |
1/4″-20 Tripod Adapter | 1 month | |
USB to DC charging cable | 1 month | |
USB OTG Cable | 1 month | |
Micro-USB to USB Cable | 1 month | |
Power Adapter | 1 month |