Privacy Policy
This Privacy Policy applies to the products and services we offer, including those on our official website, client applications, and new technologies. If there is a specific privacy policy or user agreement for a particular product or service, that document will take precedence. If there isn’t a separate policy for a product or service, this Privacy Policy will apply. Take your time to read and understand this policy. We handle your personal information responsibly, following the law and good practices. If you have any questions about this policy, you can reach out to us using the contact details on our platform.
This Policy Contains:
How we collect and utilize your Personal Details
Personal information includes any information about a person that can identify them, recorded electronically or by other means, except for anonymized information. Note that the meaning of “personal information” may vary based on your country or region, so it’s important to review the local laws.
We collect and use the personal information you willingly provide while using our products and services or that we get from third parties. We do this for the purposes mentioned in this policy, following the principles of legitimacy, legality, and necessity. If we ever need to use your personal information for reasons not mentioned here or for a different purpose than originally intended, we’ll let you know and ask for your consent again before doing so.
Information We Collect
When utilizing our products/services, it is necessary to gather and utilize your personal details in the following manner:
Registration and Login
When you sign up and log in to your account on our Platform using your email address, we require your email address and password. During registration, we will confirm your identity by sending a verification code to your email address. After creating your account, you have the option to add details like nickname, picture, gender, date of birth, location, profile description, and background picture. If you choose not to provide this information, it won’t impact your ability to register an account on our Platform.
Alternatively, you can use a third-party account (such as WeChat, Facebook, Apple, Google, and others) to log in. In this case, we will collect information from these third-party platforms, like your public profile photo, nickname, and other provided details. This information is used to create and access your account on our Platform, allowing you to register, log in, and use our Platform and related services directly.
Marketing
When you decide to join our events or get updates on them, we will ask for some information like your name, phone number or email, home address, and survey responses. This helps us keep you informed about events and stay in touch. We only collect this information with your permission, and if you ever want to stop receiving updates, you can simply reach out to us to unsubscribe.
Service and Support
When you want to purchase warranty service, we will ask for your product serial number, details about your purchase, password, and agreement number. We collect this information to match it with your buying records.
Report Bugs and Provide Suggestions
When you want to report bugs or share suggestions with us, so we can get back to you, we will need some details about the issue. This includes information about the problem you’re providing feedback on, like the product category, type of issue, steps for it to happen again, how often it occurs, and whether you can fix it. We will also need your name, phone number, or email address.
Customer Service
When you reach out to us on our Platform, via email, or in any written form, to address your concern, we require the collection of a record documenting the communication between you and our customer service.
Enhance or Optimize Our Services
Access our platform using mobile devices. To improve and optimize our services, we may gather information from your device, including device model, device identifier, operating system, screen resolution, telecommunications provider, Android ID, and Android SD card data, among other details.
When you use our platform on a computer, we automatically gather information to make our services better. This includes details about your computer, like its MAC address, GPS address, screen resolution, operating system, device manufacturer and model, language, internet browser and its version, the software you’re using, and when you use it.
If you upload anything on our platform, like photos or videos, we might collect information about them, such as when and where they were taken or uploaded. This helps us improve our services.
Offer essential services and enhance safety
When you use our products or services, we gather information like log files created during your use. When you share details through our platform, we collect info such as your Wi-Fi status and hardware serial number.
Whether you are on a computer or mobile, accessing our web pages or using our software, we might read your device info like MAC address, browser details, language, location, device model, and more. To boost your security and prevent scams, we look at your internet habits, behaviour, and device data. We may also note risky URLs to keep your account safer.
How we make use of the collected information
We adhere strictly to legal regulations and user agreements outlined in this Policy when utilizing the collected information for the following purposes. If there is an intention to use your information for purposes not explicitly stated below, we will provide an explanation and seek your consent beforehand.
a) To assess and approve user account registration requests.
b) Providing users with essential service features on our Platform, including software and hardware functionalities.
c) Enhancing product quality and service excellence through the analysis of collected log files.
d) Evaluating applications and addressing user inquiries promptly.
e) Keeping you informed with relevant updates, such as modifications to our Policy terms, service conditions, and policies.
f) Conducting surveys on our products, related services, promotions, and campaigns chosen by you to participate in.
g) Enabling social sharing features for user convenience.
h) Delivering personalized services tailored to your preferences.
i) Sharing pertinent information about our products, services, or those of our affiliates and third parties. Additionally, pushing notifications about seminars or interest groups related to products and services.
j) Identifying and addressing fraud, security threats, or violations of agreements, policies, or rules to safeguard the legal rights of you, other users, or our affiliates.
k) Utilizing information from one service in conjunction with data from other services to enhance your personalized experience, fostering a broader social circle.
l) Employing data for auditing, developing new products, analyzing usage trends, improving operational efficiency, and for promotional purposes.
m) other purposes for which we have obtained your consent.
With your consent, we might utilize the mentioned information to present you with advertisements that align with your interests, including providing details about our products and services.
Disclosure of Personal Information
We will disclose your personal information only when implementing security measures in accordance with industry standards, under the following circumstances:
a) After obtaining your consent
b) In compliance with laws, regulations, legal proceedings, litigation, or mandatory directives from government authorities.
Notification and Revision
We might update this Policy to improve our service and adapt to changes in our business. However, your rights under this Policy won’t be diminished without your agreement. We will let you know about updates by posting them on our website and mobile devices before they take effect. Check our Platform for the latest Privacy Policy.
For significant changes, like alterations in how we handle your information or your rights, we will provide extra notice, including a special notice on the page you see. This includes changes in our service model, the type of information we process, and how we use it, as well as changes in who gets your information, your rights, our contact information for privacy concerns, and when a security risk is high.
How to Contact Us
If you have any inquiries, feedback, or concerns regarding our Privacy Policy, or if you would like to get in touch with us, please use the following means:
