Repair Services
Welcome to the Insta360 Service Hub
For any assistance you require with your camera, we are here to lend a helping hand. Whether it is troubleshooting, technical guidance, or general inquiries, our dedicated support team is ready to provide the help you need. Your satisfaction is our priority, and we are committed to ensuring you have a smooth experience with your camera. Feel free to reach out we are here to assist you every step of the way.
Quick Links
Request Repair
Repair Work
Activation Time
Service Center
Request Repair
Request Your Repair
Kindly complete the repair service form available on the official Insta360 Pakistan website. Provide necessary details about your product and personal information. Upon submission, the system will automatically generate a repair order for your convenience.
Inspection and Repair
Once we receive your product, the Insta360 Customer Service Centre will carefully check it. If we find that the issue is not covered by the warranty, we will let you know the cost of the repair and ask you to confirm and pay. Once you have made the payment, we will proceed with the necessary repairs or replacement. If the problem is covered by the warranty, we will fix or replace your unit for free.
Receive Your Product
Once the repair is finished, the Insta360 Customer Service Center will dispatch your mended product to you.
Repair Cost
➢ If your product is under warranty, the repair costs will be determined based on the inspection result.
Depending on the inspection outcome, if the product or its parts are found to have a quality issue, Insta360 will offer free repair or replacement services. However, if the damage is determined to be caused by human factors, you will need to cover the repair or replacement costs.
➢ If your product is out of warranty, you will need to pay for the repair service.
Insta360 Customer Service Centre will provide you with a detailed quote for any repair orders that require payment.
Others
➢ Before you ask for a repair, it is recommended to contact Insta360 customer service for a quicker process. Also, try updating to the latest firmware to check if it fixes the issue.
➢ Before requesting a repair, make sure to back up all your personal files and take out the SD card from the product to keep your privacy safe. Insta360 won’t be responsible for any possible damage or loss of your personal files.
➢ Insta360 will handle repair or replacement based on the specific issue. If Insta360 replaces your product, the old or damaged parts will belong to Insta360.
➢ Please provide a valid purchase certificate and bill.
