Warranty Policy

This Warranty does not Apply to the Following

* This warranty does not cover any hardware products or software not branded by Insta360, even if bundled or sold alongside Insta360 hardware.
* Software provided by Insta360 (not limited to system software) is excluded from this warranty, regardless of whether it carries the Insta360 brand logo, unless such software disrupts the proper functioning of the Insta360 product.
Insta360 does not guarantee uninterrupted or error-free operation of its products. Insta360 is not liable for damages resulting from failure to comply with instructions related to the use of Insta360 products.
In the following scenarios, Insta360 will not offer free repair services, and you are obligated to pay the relevant fees to access official Insta360 authorized repair and maintenance services:
* The product is beyond the warranty period.
* Damage incurred due to unauthorized modification, disassembly, or product teardown not guided by the official manual for repair attempts.
* Damage caused by the customer’s own installation of accessories without adhering to official instructions.
* Failures arising from consumable components, such as batteries or protective film, which naturally degrade over time.
* Failure resulting from cosmetic damage, including, but not limited to, scratches, dents, and damage to port plastics.
* Damage caused using third-party components or products.
* Product failure or damage due to accidental factors or human actions (including, but not limited to, water immersion, shock damage, falling, burned-out printed circuit boards, and functional devices, etc.).

* Product failure or damage caused by a major incident or natural disaster (e.g., fire, earthquake, lightning, etc.).
* Damage resulting from incorrect installation, use, or operation of the product not following the official product manual.
* Damage incurred during upgrade/repair services by individuals other than Insta360 representatives.
* Defects arising from normal wear or aging of Insta360 products.
* Damage caused by circuit modification not guided by the official manual or improper use of battery packs and chargers.
* Damage caused to products and files due to insufficient battery power or the use of faulty quality batteries.
* Removal or smearing of any Insta360 product’s serial number.
* Inability to disable password protection or other security measures to prevent unauthorized use of Insta360 products, unless you can prove authorized product usage (by presenting proof of purchase).
* Non-submission of the corresponding item within seven natural days after requesting warranty service.

Important Information
✧ Before returning any product, please reach out to Insta360’s technical support team or submit a repair service request. Insta360 may decline or return products lacking an assigned RMA Code.
✧ For inquiries about the after-sales service policy, please get in touch with Insta360 Customer Service.
✧ Ensure data backup before initiating product repair, as it may result in data loss.
✧ If an incorrect delivery address is provided or if the recipient refuses to accept the parcel, you or the recipient will bear any resulting losses.
✧ If Insta360 cannot reach you through your registered contact information for an extended period, leading to the courier returning the undeliverable or rejected parcel to Insta360, or if your repair request remains unpaid for an extended period, Insta360 will retain the product for 60 calendar days from the last contact date or the return date from the courier.
✧ Upon receiving the goods, inspect the product for any damage due to transportation or logistical reasons. If damage is observed, contact Insta360 Customer Service within 24 hours. After this period, Insta360 will assume the product is undamaged and functioning normally, and no after-sales acceptance will be provided.